Store Policy

Customer Care

At Mini World Australia we do care about all of our Customers!

Care involves putting systems in place to maximize your satisfaction with your experience in dealing with us.

It is our prime consideration and our goal of keeping you happy in dealing with us.

We understand that it is a huge range of factors, which can contribute to your satisfaction, therefore we take into account:

How well our products or services match your needs and requirements
Value for money we offer
Our efficiency and reliability in fulfilling your orders
The professionalism, friendliness and expertise of our team members
How well we keep you informed
The after-sales service and support which we provide

Please note: To assist us at getting better at what we do, we always value your honest feedback!

Privacy & Safety

What data do we collect?

Most of your personal data is collected from you when:

You sign up with us to use our services
You request an assistance from our customer support team
You complete online related surveys, subscribe to our newsletters or you may request other information from us

In order to deliver the best services to you, we may collect the following information:

Account related information is collected when you decide to sign up for our services

This information may include your name, address, phone number, email address, etc.

The Service Usage Data is automatically collected when you interact with our online services.

This information may include data about your interactions with some of the features, content and links contained on our website in our services, your time of interaction, type of browser you may be using at the time and it's configuration, operating system used, your IP address, selected language preferences, and other related cookies data.

Please Note: while none of this data will ever allow us to directly identify who you are, some of this data can only be used to approximate your geographical location.

How do we use online collected data?

We believe in minimizing all online data which we collect. We will only use collected online data from you when we have been given permission to do so or when it is ever needed to deliver our goods or services that you have decided and have purchased, or for other related required legal compliance or other lawful legal purpose requirements.

These usages include:

Delivering goods and products, updating and improving our online services which we provide to you
We collect various online data relating to all of your purchases, use and interactions with our online services

We use this data to:

Improve and optimize the performance of our available online services
To identify and investigate of any security risks, immediate related errors, related problems, and required other online enhancements related to all our goods and online services
To detect and prevent of any online fraud and abuse of our online services
Collect statistics about the use of our goods and online services
Analyze how you purchase our goods and products or use our online services and which of our goods or services are most relevant to you and your interest

Most of the data which we collect is statistical data about how people use our online services and is not linked in any other ways to any other personal data.

Compliance with compulsory legal, required regulatory, and law enforcement rules and requests.

We cooperate with all related Australian law enforcement agencies and government officials and private parties to always comply with all Australian laws.

We will, at our sole discretion, disclose any of information about you to such parties as necessary to respond to claims and legal processes, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or an individual, or to prevent or stop illegal or unethical activity. If we are legally permitted to do so, we will take reasonable steps to notify you in the event if we are ever required to provide your information to third parties as part of a legal process.

How do we secure and retain data?

We follow generally accepted standards to collect, store and protect personal data, including the use of encryption.

We retain personal data for as long as it is required to provide you with our goods, products and the online services you have requested, and thereafter for legal and business purposes.

These may include retention periods:

Mandated by legal, contractual, or similar obligations
For resolving, preserving, enforcing or defending our legal and contractual rights
Required to maintain adequate and accurate business and legal financial records

Changes to our Privacy Policy

We reserve the right to change and modify our Privacy Policy at any time.

Please review this document from time to time so that you are aware of what information we have collect and how we intend to use it.