Our Commitment to Our Customers

At Mini World Australia Pty Ltd, we are committed to providing our customers with quality products, knowledgeable assistance and professional service.

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Established in 1996, we specialise in parts, accessories and products for Classic Mini and Moke vehicles and supply customers throughout Australia and internationally.

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We understand that many Classic Mini and Moke components vary according to model, year, specification and previous modifications. If you are uncertain whether a product is suitable for your vehicle, we encourage you to contact us before placing your order.

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Our team will make reasonable efforts to help you identify the appropriate product for your requirements.

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Product Information

We aim to ensure that product descriptions, photographs, specifications, availability and pricing displayed on our website are as accurate as reasonably possible.

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Classic Mini and Moke vehicles have been produced in numerous models and specifications over many decades. Many vehicles have also been modified during their lifetime.

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For this reason, customers are responsible for checking product suitability before purchase and installation.

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Where you are unsure, please contact Mini World Australia with as much information as possible about your vehicle, including its year, model, engine size and any relevant modifications.

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Product images may occasionally be representative only. Minor differences in appearance, packaging, branding, finish or manufacturing specification may occur where suppliers or manufacturers update their products.

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New, Used, Reconditioned & Special-Order Parts

Mini World Australia supplies a wide variety of:

• New parts
• Genuine parts
• Reproduction parts
• Performance parts
• Reconditioned components
• Quality used parts
• New Old Stock (NOS) and discontinued parts
• Special-order products

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The condition of used, reconditioned, NOS or discontinued items can vary according to age and previous use.

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Where appropriate, we endeavour to describe the condition of these products accurately and provide photographs showing the actual item or its general condition.

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Customers purchasing used or older components should reasonably expect signs of age, storage or previous use unless specifically stated otherwise.

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Pricing

All prices displayed on our Australian online store are in Australian Dollars (AUD) unless otherwise stated.

 

Prices may change without prior notice due to changes in supplier pricing, exchange rates, freight costs, availability or other commercial factors.

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Where an obvious pricing, description or technical error has occurred, Mini World Australia reserves the right to correct the error before fulfilling the order.

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If an error materially affects an order already placed, we will contact the customer before proceeding.

 

Product Availability

Stock availability can change quickly, particularly for Classic Mini and Moke parts that may be discontinued, imported, manufactured in limited quantities or sourced from specialist suppliers.

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An item appearing on our website does not necessarily guarantee immediate availability.

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If an ordered product becomes unavailable or is subject to an unexpected supplier delay, we will contact the customer with available options.

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Special Orders

Certain products may need to be specially ordered, imported, manufactured or sourced specifically for an individual customer.

Before placing a special order, customers should carefully confirm the required specification, application and suitability.

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Special-order, custom-made or specifically sourced products may have different cancellation or return conditions, subject at all times to the customer's rights under applicable Australian Consumer Law.

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Any applicable special-order conditions will be communicated where relevant.

 

Orders

Customers are responsible for providing complete and accurate information when placing an order, including:

• Customer name
• Billing information
• Delivery address
• Contact telephone number
• Email address
• Vehicle or product information where required

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Please review your order carefully before submitting it.

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If you discover an error after placing an order, contact us as soon as possible. We will make reasonable efforts to assist, but changes may not always be possible once an order has been processed, packed, dispatched or specially ordered.

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Payments

Available payment methods are displayed during checkout or advised by Mini World Australia when purchasing directly from us.

 

Orders are not considered fully paid until cleared funds have been received.

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For information regarding available payment methods, please refer to our Payment Options page.

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Shipping & Collection

Orders may be shipped throughout Australia and, where available and appropriate, internationally.

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Shipping costs and delivery arrangements depend on the product's size, weight, destination and method of transport.

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Large, heavy, fragile or unusually shaped products may require an individual freight quotation.

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Customers may also arrange collection where this option is available.

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For complete information, please refer to our Shipping & Returns policy.

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Returns, Exchanges & Consumer Rights

Our returns and exchange procedures are detailed separately on our Shipping & Returns page.

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Nothing in this Store Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

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Installation of Vehicle Parts

Vehicle components should be installed correctly and, where appropriate, by a suitably qualified or experienced person.

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Safety-critical components, including braking, steering, suspension, fuel, electrical and other safety-related systems, require particular care during installation.

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Mini World Australia is not responsible for problems resulting from incorrect installation, misuse, unauthorised modification or use of a product for an application for which it was not designed, subject to rights and remedies that cannot legally be excluded.

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If you are uncertain about installation, seek appropriate professional assistance.

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Custom, Restoration & Project Work

Customisation, restoration, trimming and vehicle project work may involve separate quotations, deposits, progress payments, specifications and project-specific terms.

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The scope, timing and cost of this work can vary substantially depending on the vehicle's condition, customer requirements, parts availability and work discovered during the project.

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Where applicable, project-specific quotations, invoices, agreements or written instructions will apply in addition to the general policies published on this website.

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International Customers

Mini World Australia welcomes enquiries from international customers.

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International customers are responsible for confirming applicable import requirements, duties, taxes, customs charges, vehicle regulations and other requirements within their destination country unless otherwise expressly agreed in writing.

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International shipping availability and cost will depend on the destination and products ordered.

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Customer Service

We want customers to feel confident when purchasing from Mini World Australia.

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If you cannot find a part, are uncertain about compatibility, require assistance with an existing order or would like to discuss a Classic Mini or Moke project, please contact us.

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Constructive customer feedback is also welcomed and helps us continually improve our products and service.

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Privacy

We respect the privacy of our customers and take reasonable steps to protect personal information provided to us.

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Full details regarding how personal information is collected, used and protected are contained in our separate Privacy Policy.

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Policy Updates

Mini World Australia may update this Store Policy periodically to reflect changes to our business operations, website, products or applicable requirements.

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The version displayed on our website at the time of use should be regarded as the current version.

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MINI WORLD AUSTRALIA PTY LTD

Est. 1996

Unit 3, 340 Palmyra Avenue
Shanes Park NSW 2747
Sydney, Australia

Entrance via South Creek Road

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Postal Address:
PO Box 3113
Llandilo NSW 2747
Australia

 

Australia's Complete Classic Mini & Moke Specialist

Driven by Passion. Trusted Worldwide.