Shipping & Returns - FAQ

SHIPPING, RETURNS & EXCHANGES

At Mini World Australia, we aim to process and dispatch orders efficiently and ensure that customers receive the correct products in good condition.

The following information explains our general shipping, delivery, returns and exchange procedures.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law that cannot lawfully be excluded.

Shipping

How Long Will My Order Take to Process?

Most in-stock orders are generally processed within 1–2 business days after payment has been received and the order is ready for dispatch.

Processing times may be longer for:

Special-order products
Products sourced from overseas
Custom or made-to-order products
Large or bulky orders
Products requiring additional freight arrangements
Orders placed during particularly busy periods or public holidays

If there is a significant unexpected delay with your order, we will make reasonable efforts to keep you informed.

How Long Will Delivery Take?

For Australian orders, delivery will commonly take approximately 2–6 business days after dispatch, depending on the destination, carrier and service selected.

These delivery periods are estimates only and may be affected by circumstances outside our control.

Products sourced from our overseas suppliers, including the United Kingdom, may require approximately 2–4 weeks or longer, depending on stock availability,

international freight, customs processing and other circumstances.

Where products are located in different warehouses or supplied from different locations, an order may arrive in more than one shipment.

Which Carriers Do You Use?

Depending on the size, weight, destination and nature of the order, Mini World Australia may use:

Australia Post
International postal/EMS services
TNT/FedEx or other courier services
Specialist freight carriers
Other appropriate transport providers

Tracking information will be provided where available.

Some deliveries may require a signature.

Where an Authority to Leave service is requested or selected, customers should consider whether the nominated delivery location is safe and suitable.

How Much Does Shipping Cost?

Shipping costs depend on factors including:

Product size
Product weight
Number of parcels
Delivery destination
Carrier
Required delivery service

Additional freight charges may apply to:

Heavy items
Bulky or oversized products
Orders exceeding standard carrier weight or size limits
Engines, gearboxes, body panels and other large components
Remote or regional destinations
International destinations
Products requiring specialist freight

Where our website cannot accurately calculate freight, we may contact you with a shipping quotation before processing or dispatching the order.

PO Box Deliveries

Some products can be delivered to PO Boxes where supported by the selected postal service.

Large, heavy or courier-delivered products may require a physical street address.

If a PO Box cannot be used for your particular order, we will contact you for an alternative delivery address.

International Shipping

Do You Ship Internationally?

Yes. Mini World Australia supplies customers internationally.

International shipping availability and cost depend on the product, size, weight and destination.

Where an international freight price cannot be calculated automatically, please contact us for a shipping quotation.

International orders may be shipped using Australia Post, EMS, TNT/FedEx or another suitable international freight provider.

Import Duties, Taxes & Customs

International customers are responsible for checking the import requirements applicable in their destination country.

Import duties, VAT/GST, customs charges, brokerage fees or other government charges may apply.

Unless expressly stated otherwise, these charges are not included in the Mini World Australia purchase price or shipping charge and may be payable separately by the recipient.

Customs procedures may also cause delivery delays outside the control of Mini World Australia.

Transit Damage & Lost Parcels

Is My Order Insured?

Insurance or additional transit protection may be available for some shipping methods.

Availability and conditions depend on the carrier and service selected.

Customers may request additional insurance where available, particularly for high-value, rare or difficult-to-replace products.

What If My Parcel Is Lost or Damaged?

If your order appears to have been lost in transit or arrives damaged, please contact Mini World Australia as soon as reasonably possible.

Please retain:

The product
Original packaging
Shipping label
Packaging materials
Photographs of the parcel and damage

These may be required to investigate the matter with the carrier or process a claim.

Your rights under applicable Australian Consumer Law are not affected by whether optional transit insurance was purchased.

Returns & Exchanges

Can I Return a Product If I Change My Mind?

For eligible new products, Mini World Australia may accept a change-of-mind return when:

You contact us within 7 days of receiving the product
The product is unused and uninstalled
The product remains in its original condition
Original packaging is complete and undamaged
All supplied components, instructions and accessories are included
Proof of purchase is provided
The return is approved by Mini World Australia before it is sent back
Parts purchased were not "Special Order"

Change-of-mind returns are subject to inspection and approval.

Original shipping charges are generally not refundable for change-of-mind returns, and the customer is responsible for return freight.

This voluntary change-of-mind policy is separate from your rights where a product is faulty, incorrectly supplied or otherwise covered by Australian Consumer Law.

Products That May Not Be Eligible for Change-of-Mind Returns

Unless otherwise agreed, change-of-mind returns may not be available for:

Special-order products
Custom-made or personalised products
Products manufactured or modified to customer specifications
Electrical components that have been installed or connected
Products that have been fitted, installed, used or modified
Products returned incomplete
Clearance products identified as final-sale items
Used parts
Certain discontinued or New Old Stock products

This does not remove any rights a customer may have under Australian Consumer Law where applicable.

Used Parts

Used Classic Mini and Moke parts are sold according to their stated condition and should reasonably be expected to show signs of previous use, age, storage and wear.

Used products are generally not accepted for change-of-mind returns.

However, this does not exclude consumer rights that may apply where, for example, an item has been incorrectly supplied, materially misdescribed or otherwise fails to meet an applicable consumer guarantee.

Customers should carefully review photographs and descriptions and ask any questions before purchasing a used component.

Incorrectly Supplied Products

What If Mini World Australia Sends Me the Wrong Product?

Please contact us as soon as reasonably possible and provide:

Your order number
Details of the product received
Photographs where appropriate
Details of the product you ordered

If we have supplied an incorrect product, we will work with you to arrange an appropriate solution.

Depending on the circumstances, this may include replacement, exchange, refund or another appropriate remedy.

Incorrectly Ordered Parts

Classic Minis and Mokes were manufactured in numerous specifications, and many cars have been modified during their lifetime.

Customers are responsible for checking compatibility before ordering.

If you accidentally order an incorrect product, contact us before installing or modifying it.

Where the product is eligible for a change-of-mind return, we may approve its return or exchange subject to the conditions of this policy.

If you are uncertain about compatibility, please contact us before purchasing.

Faulty Products

What If I Believe My Product Is Faulty?

Contact Mini World Australia as soon as reasonably possible if you believe a product is faulty.

Please provide:

Your order number or proof of purchase
Description of the problem
Photographs or video where relevant
Information regarding installation and use where applicable

Depending on the product and nature of the reported fault, the item may need to be inspected, tested or assessed by us, the supplier or manufacturer.

Where a product fails to meet an applicable consumer guarantee, the remedy available will depend on the circumstances and the requirements of Australian Consumer Law.

Nothing in this policy limits any remedy to which you are legally entitled.

Return Shipping

Who Pays for Return Freight?

For an approved change-of-mind return, return shipping is generally the customer's responsibility.

Where a product is confirmed to have been incorrectly supplied by Mini World Australia, faulty or otherwise subject to a remedy that includes reasonable return costs under Australian Consumer Law, the applicable return freight arrangements will be handled accordingly.

Please do not return products without contacting us first.

We recommend using a tracked shipping service and packaging returned products carefully.

Mini World Australia cannot assess a return until the product has been received.